Privacy Policy

Last Updated: December 1, 2025

Ascendra Care (“we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of the personal information we collect. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit forms, or interact with our services.

By using our website or providing information to us, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

This includes information submitted through:

• Contact forms

• Client intake forms

• Referral forms

• Employment or job application forms

• Email or phone communication

Examples of collected information:

• Name, phone number, email address, and home address

• Date of birth

• Emergency contact details

• Health-related information voluntarily submitted through the intake form

• Service preferences and support needs

• Employment history and training information

• Any additional notes or messages you choose to provide

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Cookies and tracking data (used only for site functionality and analytics)

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide home-care services and process client intake submissions

• To respond to inquiries, messages, or referral requests

• To review employment applications and contact job candidates

• To improve our website, services, and communication

• To maintain internal records and compliance

• To contact you regarding service updates, follow-ups, or important notices

We do not sell or rent your personal information to third parties.

3. How We Protect Your Information

We take privacy and data protection seriously. Ascendra Care uses reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure form submission

• Password-protected systems

• Restricted staff access

• Encrypted communication tools where applicable

While we take strong precautions, no transmission of data over the internet can be guaranteed to be 100% secure.

4. Sharing of Information

We may share your information only in the following situations:

• Service Coordination: With care professionals or agencies involved in providing services you request.

• Legal Requirements: If required by law, court order, or government regulation.

• Authorized Consent: When you explicitly authorize us to share information with a third party.

We do not share information for marketing or advertising purposes.

5. Cookies & Tracking Technologies

Our website may use cookies or analytics tools to:

• Improve site functionality

• Understand visitor behavior

• Maintain a secure user experience

You may disable cookies in your browser settings at any time.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold

• Request correction or updates to your information

• Request deletion of your information (unless required for service or legal purposes)

• Withdraw consent for communication

To request any of the above, please contact us using the information below.

7. Retention of Information

We retain information only as long as needed to:

• Provide services

• Maintain required records

• Meet legal and compliance obligations

Once information is no longer needed, it is securely deleted or archived.

8. Links to External Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are intended for adults and seniors. We do not knowingly collect information from children under 13. If we learn that a child has submitted information, we will remove it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Continued use of our website after updates indicates acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or need assistance, please contact us:

Ascendra Care
Email: ascendracare@gmail.com
Phone: 612-730-2466